introducing:
Reputation & Resell
Build and Protect the Foundation of Your Business - Your Reputation.
Reputation Management:
The process of proactively using tools, processes, and systems to be aware of and influence the perception of your business in the marketplace.
Automated Review Requests
Think about it, today customers trust online reviews as much recommendations from their close friend or mother! It is not enough to provide a great product or service and hope for positive reviews. By neglecting online reviews many small businesses are missing an easy opportunity for a huge win.
Don't waste an easy opportunity! Allow us to automate the process of asking for and gathering customer feedback to build your list of 5-star reviews.
Optimized Website Performance
Reputation starts before the purchase. Your website design, speed, and ease of use are major factors in a visitor's experience. Studies show that 75% of consumers admit to making judgments on a company’s credibility based on their website design and 88% of consumers are less likely to return a 2nd time to a poor performing website.
Don't start off on the wrong foot with a poor performing website. Let us optimize your site so it performs well on any device and keeps your visitors smiling.
Website Content
Websites need to be both beautiful and functional. A website should communicate your brand, services, and products but, most importantly, motivate visitors to take action. There is an art & science to creating an effective website - what should go above the fold, where should you place your trust icons, what call-to-action will work best, the list is long. Many businesses mistakenly assume that a site simply needs to look good.
Leverage our experience so your website looks great and converts traffic to leads.
Review Dashboard
Many businesses miss the opportunity to maintain their reputation by responding to negative public reviews. Acknowledging negative feedback and addressing the issues demonstrates that you care and are committed to delivering for your customers. Having visibility to your review performance will also provide the insight needed to maximize your reputation.
Utilize your new review dashboard to keep up with the positive reviews flowing in and respond like a pro to the occasional negative review.
Accessible Everywhere
Customers have different preferences for how to communicate today. By providing them with multiple ways to reach out, you can cater to those preferences and ensure timely communication. By offering channels such as email, phone, chat, social media, and text messaging, you can demonstrate a commitment to customer satisfaction.
Respond to customers on their channel of choice from our Unified Inbox - whew so much easier than trying to bounce between different websites or apps!
Responsive to Customers
Being quick to respond to inquiries is crucial for maintaining a positive reputation. Consumers have many options available today and businesses that are slow to respond risk losing to more responsive competitors. Timely and effective communication can build trust and loyalty, and even turn dissatisfied customers into brand advocates.
Leverage auto responses to reply when a customer reaches out & respond manually to customer messages from your unified inbox on the mobile app or web portal.
Retain & Resell:
Maintaining relationships and reselling past customers is well worth the time and energy. Repeat customers are worth 10X more than their initial purchase, spend more per transaction, and refer 50% more people.
Consistent Contact
Structured and consistent marketing is critical for nurturing relationships with past customers and encouraging repeat business. This can also help keep customers engaged and informed about new offerings, promotions, and other updates. By staying top of mind, businesses can strengthen their reputation, build brand loyalty, and increase customer lifetime value.
Take advantage of our automated marketing campaigns and tools to ensure your customers are consistently reminded that you care and are open for business.
Important Dates
Staying in contact with customers regarding important dates such as appointments, birthdays, anniversaries, and other milestones is crucial for nurturing those relationships. Reaching out to customers on these occasions can demonstrate a personal touch and show that you value your customers beyond just their transactions. You'll look professional, attentive, and create a strong sense of loyalty.
Take advantage of automated reminders and messages to make sure that you never miss those important dates.
Referrals and New Services
Word-of-mouth referrals are often the most effective form of marketing and can help expand your reach without spending on advertising. Additionally, by offering new services to past customers, we can help you tap into a loyal customer base that is already familiar with your brand and the quality of your services. This can help drive additional revenue and build a sustainable business over time.
Schedule time to see for yourself how Funnel Flow can help you increase referrals, repeat business, and the sale of new products & services.
Ready To Learn More?
Scheduling a strategy call with our experts is the perfect way to discuss how our software solutions can help grow your business, improve productivity, and increase your overall efficiency. Our team will ask questions about your business and provide personalized recommendations based on your unique business needs.
Scheduling is simple. Access our calendar with the button below and select the date & time that works best for you. We look forward to discussing your business goals and showing you how our solutions can help achieve them!
